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Overview Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in its original packaging.
Several types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept intimate or sanitary products, hazardous materials, or flammable liquids or gases.
Additional non-refundable items:
Gift Cards Downloadable Software Products Certain Health and Personal Care Items To complete your return, we require a receipt or proof of purchase.
Please do not return your purchase to the manufacturer.
There are certain situations where only partial refunds are granted:
Book with obvious signs of use CD, DVD, VHS tape, software, video game, audio cassette or vinyl record that has been opened. Any item that is not in its original condition, is damaged, or has missing parts for reasons beyond our fault. Any item returned more than 30 days after delivery Refunds Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you if your refund is approved or rejected.
If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain time frame.
Late or Missing Refunds If you haven’t received your refund yet, first check your bank account again.
Next, contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have followed all of these steps and still have not received your refund, please contact us at {email address}.
Sale items Only items sold at regular price can be refunded. Sale items cannot be refunded.
Exchanges We only replace items if they are defective or damaged. If you need to exchange it for the same item, email us at {email address} and send your item to: {physical address}.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item was not marked as a gift when purchased, or if the gift giver had placed an order for themselves to give to you later, we will send a refund to the gift giver and it will be informed of your return.
Shipping Returns To return your product, you must send your product to: {physical address}.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are not refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee receipt of your returned item.
Need help ? Contact us at {email} for any questions regarding refunds and returns.
